TEKTA FAQs

Yes. TEKTA has a BIM library with detailed models and technical data. These can be downloaded directly from our product catalogue to support project design and coordination.

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Yes. TEKTA provides product datasheets for its doors and loading bay equipment, available to download from our product pages.

Yes. TEKTA offers design services including consultancy on door and building design, per-product drawings, coordination with other contractors, and guidance on relevant regulations. We also provide 3D models to support BIM management and project coordination.

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TEKTA quotations are valid for 30 days from the date of issue. During this period, the quoted pricing and conditions remain valid.

Lead times vary by product. Our speed doors are typically available in up to 8 weeks, while all other industrial doors are typically available in up to 12 weeks.

A typical industrial door installation takes two days. This includes one day for the safe removal of the existing door and one day for installation of the new door, ensuring the process is completed efficiently and to a high standard.

We provide a full documentation pack with our industrial doors, including warranties, operating and maintenance manuals, and a commissioning certificate, ensuring clients have all the information needed for ongoing use, care and compliance.

You will typically have a dedicated Project Manager and Project Coordinator. The Project Manager oversees delivery and key decisions, while the Project Coordinator manages day-to-day communication and scheduling throughout the project lifecycle.

All industrial doors are installed by a minimum of two qualified engineers.

Our offloading process depends on the products being delivered and is typically managed by the client, although TEKTA can support where required. Offloading is usually carried out by forklift or telehandler into a designated area agreed in advance, with deliveries booked in before arrival.

Yes. TEKTA can manage plant hire as part of a project, including arranging appropriate equipment such as forklifts where required.

We carry out a pre-site survey to identify site-specific risks and requirements, followed by comprehensive RAMS covering hazards and safe working methods. All operatives are briefed on these procedures, ensuring full compliance and a safe, controlled installation process.

Yes. TEKTA offers supply-only, supply-and-install, and supervised installation options. With a supervised install, a TEKTA Install Supervisor is on site to oversee the installation process.

TEKTA service all types of industrial doors, including high speed doors, fire doors, fire shutters, roller shutters, sectional overhead doors, automatic doors, plus security gates and barriers. Our engineers are trained to work across multiple brands and models.

Yes. TEKTA can service dock levellers and dock shelters as part of our maintenance and servicing support.

Each TEKTA service visit includes a full safety inspection, lubrication and adjustment of moving parts, testing of safety mechanisms and controls, a detailed service report including RAG scoring with recommendations, and immediate minor repairs where possible.

To book a service or request a servicing quote from TEKTA, call our service team on 0330 7000 333 or complete our contact form. Our team will then arrange a suitable time for your site visit.

TEKTA provides maintenance and servicing across mainland UK and the Isle of Wight.

Yes. TEKTA provides servicing and repairs for any brand of industrial doors, including doors that were not originally installed by us.

Industrial doors should usually be serviced at least once or twice a year, depending on usage, in line with DHF recommendations. High-traffic or safety-critical doors may need more frequent servicing. TEKTA can assess your site and recommend an appropriate maintenance schedule.

TEKTA can repair or replace all types of industrial doors, including high speed doors, fire doors, fire shutters, roller shutters, sectional overhead doors, automatic doors, plus security gates and barriers. Our engineers are trained to work across multiple brands and models.

Yes. TEKTA can repair or replace dock levellers and dock shelters, including systems not originally installed by TEKTA.

For service contract customers, TEKTA responds to repair call-outs within 24 hours.

Yes. TEKTA can repair industrial doors and loading bay equipment that were not originally installed by TEKTA.

We hold stock for our speed doors at our Portsmouth manufacturing hub. For all other doors, parts typically have a 2 – 4 week lead time, with essential components stocked by our engineers to support timely repairs and maintenance.

Yes. If you are signed up to TEKTA’s Lifelong Agreement contract, your repair discount applies throughout your contract period.

TEKTA’s industrial doors and loading bay equipment are supplied with a one-year manufacturer’s warranty. Full warranty details are included within the project documentation.

TEKTA’s fire doors hold both Eurobond and Paroc certifications, supporting fire door specification across a broader range of composite panel wall constructions.

Yes. TEKTA’s TrafiDoor Pass doors hold an Environmental Product Declaration (EPD), and supporting documentation is available on request.

Yes. TEKTA delivers projects across Europe in countries where EI fire ratings are the applicable regulatory standard.

Yes. All TEKTA engineers are fully trained, accredited and compliant with relevant industry standards. They also receive ongoing training in safety procedures and the latest door technologies.

Learn more about TEKTA accreditation